Customer Help
Our Support Team Is Always Ready To Assist
Common purchase queries answered
Orders and Shipping
Orders are processed within 1–2 business days. Shipping times vary by location:
US & Canada: 2–5 business days
Europe: 6–10 business days
Asia-Pacific & Other Regions: 7–14 business days
You’ll receive a tracking number once your order has shipped.
You can create an account during checkout or by clicking “My Account” in the top navigation bar and registering with your email address.
If your order hasn’t shipped yet, please contact our support team immediately at support@zestybuy.com. Once the item is dispatched, changes are no longer possible.
Once your order ships, we’ll send a tracking link via email. You can also track your order through the “Orders” section in your account.
No. For your security, we do not store any payment information on our servers. All transactions are processed through secure third-party gateways.
Sales tax is applied separately only where required by local regulations. The final amount to pay with taxes is already included in our prices.
Yes, we offer international shipping to most countries. If your country isn’t listed at checkout, contact us and we’ll do our best to help.
Whenever possible, we ship all items in a single package. If your order includes items from different warehouses, it may arrive in multiple shipments.
If you need to swap an item
Refunds and Exchanges
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition. To start a return, please contact support@zestybuy.com with your order number.
We’re sorry for the mix-up! Please email us a photo of the incorrect item along with your order number, and we’ll arrange a replacement or refund right away.
If your item arrives damaged, email us within 7 days at support@zestybuy.com with clear photos of the damage. We’ll send a replacement at no extra cost.
Once your return is approved, we’ll provide you with the correct return address and instructions via email. Please do not send returns without authorization.
You can reach our customer service team at support@zestybuy.com. We aim to respond within 24 hours, Monday to Friday.
Contact us immediately at support@zestybuy.com. If your order hasn’t shipped, we’ll update the address. If it has shipped, we can assist you in coordinating with the carrier, but we can’t guarantee changes once in transit.
Yes, but only within a short window before the order ships. Contact us as soon as possible after placing your order to request changes or cancellation.
Currently, we don’t support pre-orders. However, you can sign up for restock alerts on the product page to be notified as soon as it becomes available again.